Refund Policy

Refund requests are evaluated in the following cases:

• The service was not delivered as described in the contract and this can be documented • Technical issues (data source connection errors, platform restrictions) prevented completion and could not be resolved by the customer • Your request is made within 14 days of the payment date and the project has not yet started • Full cooperation (access, information sharing) was provided but delivery was not possible

Refunds are not provided in the following cases:

• The service was fully delivered in accordance with the contract • Change of mind after custom work (dashboard, integration) has started or been completed • Delay or incomplete delivery due to the customer not providing required access, data, or information • Services explicitly stated as non-refundable in the contract

If the project is partially completed, a proportional refund for the incomplete portion may be considered. For example, if 2 of 4 weeks of scope were completed, a refund for the remaining 2 weeks may be considered. The decision is made by Vakasoft based on project status and contract terms.

To request a refund, contact us via our contact page. In your request, include the order/project name, payment date, reason for refund, and any supporting information. We review the request within 3–5 business days and provide a decision and complete any refund within 10 business days. Approved refunds are reflected in your account within 5–14 business days, depending on your payment method.